SentinelOne Anti-Virus

The university has switched to SentinelOne for anti-virus protection on all university owned assets. It is not available for personal computers, but we can recommend you install the home version of Sophos which is free since the trial version of Sophos does not expire.

CDA is deploying the SentinelOne client on all CDA managed assets. For those not directly managed by CDA we will install it for you remotely, but some manual intervention on your part will be needed to allow SentinelOne to access your computer.

For users on a Mac that have High Sierra, Mojave or Catalina the manual authorization process is listed on this page: https://www.concordia.ca/finearts/cda/support/faq/sentinelone-anti-virus.html

For users on macOS Catalina (10.15.4+) and Big Sur the procedure to activate SentinelOne is here: https://www.concordia.ca/finearts/cda/support/faq/sentinelone-anti-virus-new.html

For Windows users, it will be seamless and no intervention is needed. For those at home, you’ll need to be connected via VPN for the install to take place.

If you have trouble, please open a ticket by emailing help@concordia.ca and saying that it should go to the Fine Arts queue to expedite your request for help.

Video and Audio Project Support

The CDA offers remote support for student video and audio projects. This includes support for hardware (cameras, audio recorders, lights, display devices) and software, especially the Adobe CC applications (Premiere, After Effects, Media Encoder and Audition) as well as Pro Tools and DaVinci Resolve. Please contact Phil Hawes by email. If the issue cannot be resolved by email then it is possible to reserve a Zoom or MS teams meeting. Please also take a look at this technical documents page on the CDA website.

Fine Arts Technical Help

Welcome to the Faculty of Fine Arts Support page. A central repository of FAQs and documentation put together by technicians and professionals. If you are looking for a Fine Arts department web page, head on over to http://www.concordia.ca/finearts.html
Use the search bar or chose a category to look around. Login with your CDA account and contact us if you want to become an author (staff and faculty).

Teaching and learning (students and faculty)

Connect to the Fine Arts Curriculum Server Using FTP
This includes Class Shares, CDA Labs home folders and Project Websites

Connect to the Fine Arts Curriculum Server through VPN
Once you connect your computer to Concordia’s VPN, you can access the server the same way as if you are on campus

Microsoft Azure Windows Virtual Desktop Labs (coming soon)

Microsoft Office 365

Remote Desktop Connections

Remote connections to your office computer can be setup for faculty and staff, VPN is required to access this functionality.

There are a few steps to make it happen and the easiest way to start is by sending a request to help@concordia.ca

Please include your netname, office number, office computer type (PC/Mac) and home computer type (PC/MAC)

Once CDA makes sure your office computer is ready to receive connections and you know its address, you can follow one of these guides to connect:

Remotely Connect to Concordia’s Network – VPN

VPN

  • For assistance with a remote connection, please email help@concordia.ca
    • Include your phone number where we can reach you. 
    • If you don’t get an answer in a timely manner, please email cda@concordia.ca directly.
  • Connect to Convordia’s VPN. A VPN (Virtual Private Network) will give you the same access as if your computer was connected to the Concordia Campus network. Make sure you are running version 6.0.5 or higher. Some services will not work with older versions.
  • Configure VPN Client
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Additional Resources