SentinelOne Anti-Virus

The university has switched to SentinelOne for anti-virus protection on all university owned assets. It is not available for personal computers, but we can recommend you install the home version of Sophos which is free since the trial version of Sophos does not expire.

CDA is deploying the SentinelOne client on all CDA managed assets. For those not directly managed by CDA we will install it for you remotely, but some manual intervention on your part will be needed to allow SentinelOne to access your computer.

For users on a Mac that have High Sierra, Mojave or Catalina the manual authorization process is listed on this page: https://www.concordia.ca/finearts/cda/support/faq/sentinelone-anti-virus.html

For users on macOS Catalina (10.15.4+) and Big Sur the procedure to activate SentinelOne is here: https://www.concordia.ca/finearts/cda/support/faq/sentinelone-anti-virus-new.html

For Windows users, it will be seamless and no intervention is needed. For those at home, you’ll need to be connected via VPN for the install to take place.

If you have trouble, please open a ticket by emailing help@concordia.ca and saying that it should go to the Fine Arts queue to expedite your request for help.

Changing your MyConcordia.ca password

If you decide to change your password that is associated with your netname, please be aware of the following.

  1. It takes about an hour for systems at Concordia to sync with each other. So change it and wait about an hour before attempting to login.
  2. If you don’t change it at the same time on all your devices, then your account may get locked. This happens because after about five attempts to login with the wrong password, the system will lock your account for about 15 minutes. So if you forgot that your old phone that you gave your son or daughter as an example, still has your Concordia email setup, that old phone will be trying to login with the wrong password and will lock up your account. At that point the only solution is to find the device and change or delete that account.
  • 1
  • 2

Additional Resources