Video and Audio Project Support

The CDA offers remote support for student video and audio projects. This includes support for hardware (cameras, audio recorders, lights, display devices) and software, especially the Adobe CC applications (Premiere, After Effects, Media Encoder and Audition) as well as Pro Tools and DaVinci Resolve. Please contact Phil Hawes by email. If the issue cannot be resolved by email then it is possible to reserve a Zoom or MS teams meeting. Please also take a look at this technical documents page on the CDA website.

How to purchase a computer

As shown in the image below, login to the portal, choose Computer Purchase under the Procurement Services menu and then select either PC Standard Models or Apple Models. From there follow the instructions and configure your machine. When you add your items to a cart, you can then send the cart to yourself to receive an email or a PDF of your configuration. This is your official quote that we will attach to a web requisition.

Email us at your PDF or the email you received with the quote and CDA will fill out the web requisition for you. We will send it to your supervisor for further approval with a copy of the web requisition to you. You should then let your supervisor (for PDA or research funds, it’s your Chair) to let them know which account they have to enter into the web requisition as CDA does not have access to your budget/account. Your supervisor must then submit the web requisition to Susan Groff in the Dean’s office for further approval and for her to input the account information, in case your supervisor couldn’t do it. From there it goes to Procurement Services so they can generate a purchase order to then send to the vendor.

Once the PO reaches the vendor, we usually receive the computer two or three weeks later. CDA will contact you the same day to let you know it arrived and to coordinate setup, file transfers from your old computer and pickup.


Waivers for non-standard Windows computers (Macs don’t need a waiver)

If you require a non-standard Windows computer, you’ll need to download and fill out the Waiver request form highlighted in the image above and send it to CDA at We will fill out the field for the web requisition number, but you’ll have to justify why you need a non-standard computer. CDA supports all computer models, but the university needs a justification attached to the web requisition.


Extra information on ordering a Mac

You can start by going to this page :

Type Concordia for the institution and choose Quebec, then hit search. You can then browse as a guest and configure a system. This will be the final cost if you are purchasing it with Concordia funds. You can now add your configuration to the cart and then send the cart (official quote) which means you can have an email sent to you and CDA with the configuration. Although your quote may have the full taxes shown, once the university gets back some of them, the actual amount is around 8%.

Depending on which budget you use, CDA can then fill out a web requisition that we can send to either your Chair or straight to our financial planner/budget officer for further approval.

If all this doesn’t make any sense, just configure what you want anywhere like, print the results as a PDF file, send it to and we’ll then get you an official quote.

Office Staff Working Remotely (Mac)

To make sure your Mac is running the latest software and updates, we are using a software called
Managed Software Center. You can find it on your Mac under :
Macintosh HD -> Applications -> Managed Software Center
Once you start it you will be greeted by this window:

Select the Updates Tab:

If updates are required, you will get a list of Applications, Packages and Updates to apply:

You can then click on Update All in the up right corner of the window. You might have to log out and reboot in order to apply all the updates.
You might also need to run Managed Software Center several times to make sure all the required
updates are applied. You will know that everything is done once you get the following window:

Related links:

Connect to The Department Administration File Share Server (Web)

Microsoft Teams

Additional Resources